FAQ

SHIPPING

When will I receive my order?

Your order will reach you within 15 days of purchase. You can track your order status in your profile page.

What is the shipping cost involved?

It's a lot, but it's all on us.

Can I expedite my order?

You can request for an expedited order at info@foxytailor.com. We will do everything possible to make it happen.

Which countries do you ship to?

We currently serve USA, Canada, UK, Australia, Italy, Spain, France, Germany and South Korea. In case your country is not listed here but you really want to get your hands on our custom apparel, please write to us at info@foxytailor.com. We will try to accommodate your request at a minimal additional cost.

Will I have to pay additional taxes on my order?

Not if you order from us.

MEASUREMENTS, ALTERATIONS & RETURNS

What do I do if my apparel doesn't fit as expected?

If the odd event that you are unhappy with the fit occurs, you can use our alteration credit ($50 - Suit, $15 - Shirt, $15 - Trouser) to get it rectified by a local tailor. Make sure to send us the alteration receipt to claim the credit.

If the oddest event that alterations are not possible occurs, you can return it to us for a full refund. When returning a product, please try and adhere to the following guidelines:

  • 1. The product should not be previously worn, altered in any way or damaged
  • 2. We should receive the product within 14 days of you receiving it
  • 3. You should be really really unhappy with the product

In order to return the apparel, mail it to the following address:
C/2, Big Splash,
Sector 17, Vashi,
Navi Mumbai - 400 073

Do I need a Tailor to take my Measurements?

No. All you need to do is go through our easy to use measurement guide and an extra pair of hands.

Can I base my measurements on a well fitting suit that I own?

For the sake of consistency and accuracy, we encourage customers to use our 7 minute (Yes 7 minutes only, no jokes) measurement guide to submit measurements.

I want to change measurements on my current order, is this possible?

Not if your custom clothing is already under construction. Please write to us at info@foxytailor.com immediately in such cases.

Do you make custom clothing for people of all sizes?

Yes we do. In fact it is one of our biggest business drivers. Please make sure you enter your measurements correctly with our 7 minute measurement guide. We also encourage you to upload full length photos and enter any additional information in the comments section to make your custom clothing fit flawlessly.

How long does it take to receive a full refund?

It will take 15 days from the day we receive the returned apparel.

PAYMENT

What are the payment options?

We accept payments via PayPal, which is extremely secure and safe. If you don't have a PayPal account, don't fret. Just enter your card details and personal information and your transaction will be processed in a jiffy.

How do discount coupons work?

Please make sure to enter your coupon code at the payment page before making the payment. The discount calculation will reflect on the total price before the purchase.

PRODUCT

What fabric and construction style do you employ?

Construction:

All our apparel is custom tailored from the word go. Each measurement profile is carefully studied by our master craftsmen before they embark on manually stitching your custom clothing to perfection. Our customization options allow you to design the apparel yourself to suit your personality and taste. Did we mention they are extremely durable too?

For our suits, we employ the latest fusing technique for construction and use a soft, smooth lining that feels good on the inside

Fabric:

Our suit/trouser fabrics are premium quality wool blends sourced from leading brands. We use polyester in our fabric as it adds strength, is resistant to creasing and allows garments to keep their shape. Although polyester brings down the fabric's cost, it is a common misconception that wool blends are inferior to pure wool fabrics.

As far as our shirts are concerned, we use 100% cotton for our regular collection and 100% Egyptian cotton for our premium collection. Need we say more?

Can I make my suit a three-piece?

We do not offer this option currently but plan to have it soon.

I want a particular design, can you create a special product for me?

Our customization options cover most of what you can do with a suit without ruining it. If you still want to go that extra mile, please share your requirement with us in the special comments section or drop us a note at info@foxytailor.com. Again, we will do the best we can to make it happen.

MISCELLANEOUS

Do you offer discounts on bulk orders?

Yes we do, ranging from 10%-30% depending on the value of your order. Please write to us at info@foxytailor.com to receive the coupon code.
Minimum value to qualify for a bulk order is $750.

My question is not answered here. How can I contact you?

Email (info@foxytailor.com). We shall respond within 12 hours. If we don't, we will offer you a 10% discount on your next purchase.